FAQs
If you are unsure about something, see below our most asked questions. If you still feel like you need assistance, please don't hesitate to reach us at hello@wildpalm.store
Yes, we currently ship worldwide! If shipping appears unavailable for your selected address, please send us an email at hello@wildpalm.store and we will be in touch. To view our full shipping terms and conditions, click here.
Of course! Gift wrapping is our specialty. If you would like to purchase something online as a gift, please leave a note or send us an email at hello@wildpalm.store and we will be more than happy to gift wrap for you.
Yes you can - if your item is in brand new, unworn and unwashed condition with all tags attached, you may exchange for another size. This is subject to stock availability and the cost of returning the item as well as the cost of sending a new item, will be the customers responsibility.
As a small business, we only offer refunds where faulty. For all other cases we offer an exchange for something of equal value, or a store credit to spend at a later date. If you believe you have received a faulty item, please send us an email including photos to hello@wildpalm.store and we will be in touch. To view our full refund policy, please click here.
Yes we do! Gift voucher are the perfect present when you are unsure of what to get someone special. We offer gift vouchers ranging in value from $50-$500 and you can shop them here. If you would like another denomination that isn't available, simply email us at hello@wildpalm.store
Our "Palm Beach" inspired boutique is based in the small town of Kalbarri, Western Australia, approximately 6 hours north of Perth. We can't wait for you to visit!
We offer two shipping rates at checkout for Australia and New Zealand as follows.
Standard Shipping $9.95 AUD
Express Shipping $14.95 AUD
For international orders, we offer a flat standard rate of $22 AUD. This may vary depending on the current exchange rate in your set currency.
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LOCAL
We are proud to say that all of our brands are Australia based, as we continue to support local and top quality designers.
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FREE SHIPPING
We offer free shipping on orders valued over $150 AUD
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ECO-PACKAGING
All of our orders are shipped out in biodegradable and home-compostable mailers.
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CUSTOMER CARE
At Wild Palm, we value creating a meaningful, positive shopping experience and we're always just a call away.